At 50five, it is also possible to have your charging costs reimbursed by your employer. How does it work? In the second week of the month, the invoice with charging transactions from the previous month becomes available. You can find it in our online charging management platform, under ‘Payments and reimbursements’, and it will have the status ‘In progress’. Reimbursement of the charging costs can take up to 30 days after the invoice is issued. Please note, nothing will be debited from your account. There is no need to enable direct debit.

If applicable, you can easily check whether your bank account number is correct via the 50five e-mobility app. Need to make a change? Contact us via the app. Our smart A.I. assistant Nova will be happy to help you. Download our app via https://apps.apple.com/nl/app/50five/id6443953789 (Apple) or https://play.google.com/store/apps/details?id=com.plugz.app50five (Android). Prefer to use the website? Visit our customer service page via https://support.50five.com/.

If applicable, you can find your kWh rate in the following ways: in the charging management platform, under the details of your charge point; on your invoices; in the 50five app, under My Charge Point, where you can also view your kWh consumption.

If applicable, you can change your kWh rate via the 50five e-mobility app. Download the app via Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). For the Netherlands, this is also possible via our rate change page (​https://support.50five.com/wijzigen-kwh-tarief-nl).

No, that’s not necessary. Your current kWh rate will automatically be carried over during the migration (if applicable). You can easily find the rate in the 50five e-mobility app under “My Charge Point”. Download the app via Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Charging cost reimbursements are processed within 30 days after the invoice date for home reimbursement – the invoice appears in our charging management platform during the second week of the month and covers the previous month. Check in the 50five e-mobility app whether your bank details are correct and whether your charge card or token is properly linked. Is the invoice date more than 6 weeks ago and you still haven’t received anything? Then please contact us via the app. Our smart A.I. assistant Nova will be happy to help you. Download our app via https://apps.apple.com/nl/app/50five/id6443953789 (Apple) or https://play.google.com/store/apps/details?id=com.plugz.app50five (Android). Prefer to use the website? Visit our customer service page via https://support.50five.com/.

Until the migration date, you can continue to make payments to Shell Recharge Solutions. After this date, 50five will take over the billing process and manage invoices for your products and services. Please note: do you have an annual subscription? In that case, 50five will only take over the billing after your current annual subscription period has ended. 50five will issue invoices for, among other things, installations, products, maintenance, repairs, and annual subscriptions. The invoicing for monthly subscriptions and settlements will be handled by Threeforce B.V., the legal entity behind Last Mile Solutions. Threeforce B.V. is authorized to carry out financial transactions on behalf of Last Mile Solutions, the provider of the charging management platform used by 50five for its services.

Regarding transaction settlements, completed transactions will be invoiced to the customer by the party whose platform manages the charge point. Until the migration, this will be handled by Shell; after the migration, by LMS/50five. This concerns both the Monthly and Yearly Subscription.

For the Monthly Subscription, Shell Recharge Solutions currently invoices from mid-month to mid-month, while 50five (via Last Mile Solutions) invoices based on calendar months. To avoid double billing, customers will receive a half-month invoice during the migration month, after which regular calendar month billing will start.​

For the Yearly Subscription, the same principle applies: customers will not experience any overlapping billing periods. After their current Shell Yearly Subscription expires, they will receive a new invoice from 50five for a following annual subscription.

Last Mile Solutions (LMS) is the provider of the charge management platform used by 50five. For financial transactions, such as invoices and refunds, 50five uses Threeforce B.V. This is the entity within LMS authorized to process payments.

Last Mile Solutions (LMS) is the provider of the charge point management platform used by 50five. Threeforce B.V. is the entity within LMS that is authorized to carry out financial transactions. 50five has been working successfully with Threeforce for many years. It is a trusted partner with several recognized ISO certifications: ISO 27001 (information security), ISO 27701 (privacy protection), and ISO 9001 (quality management).

50five handles billing for, among other things, installations, products, maintenance, repairs, and annual subscriptions. Threeforce B.V. is responsible for billing monthly subscription fees and any settlements. Please refer to the attached PDF documents for further clarification.

• 50five invoice: 
  
• LMS invoice (NL): 
  
• LMS invoice (ENG): 
  

Invoices from Threeforce B.V. (LMS) show transactions that reflect your charging activity during the relevant period. The monthly subscription fees will also be familiar to you. Invoices from 50five usually match the quotation, unless adjustments have been made at your request or due to a specific situation (for example, concerning the customer, driver, or payer). If applicable, 50five invoices are also aligned with your annual subscription. For your information: 50five invoices cover, among other things, installations, products, maintenance, repairs, and annual subscriptions. Threeforce B.V. handles the billing of monthly subscription fees and any settlements. Would you like more insight into your invoices? Feel free to check the frequently asked questions on our website.

You will receive the invoices from 50five via email. The invoices from Threeforce B.V. can be found on our online charging management platform under 'Payments and reimbursements' and soon in our 50five e-mobility app. Download the app now for Apple (​https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/).

If you received an invoice from Threeforce B.V. or 50five that is not meant for you, we kindly ask you to contact us via the 50five e-mobility app. Our smart assistant Nova will be happy to help you. Download the app via https://apps.apple.com/nl/app/50five/id6443953789 (Apple) or https://play.google.com/store/apps/details?id=com.plugz.app50five (Android). Prefer to use the website? Visit our customer service page via https://support.50five.com/.

You will be informed accordingly.

For invoices from 50five, you can choose to pay via the payment link or manually (as indicated on the invoice). For invoices from Threeforce B.V., only direct debit is possible.

No. 50five will retain the current settings of your charging point after the migration. In addition, Shell Recharge Solutions charge cards/ tokens will be accepted as if they were issued by 50five. So nothing will change for you.

There are no roaming fees when charging with a Shell or 50five charging card at our chargers. However, roaming fees may apply when using other charging cards.

You can cancel your subscription via the 50five e-mobility app. Ask Nova, our smart A.I. agent, to help you with this. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/). When making your request, please provide an end date (note: after this date, your charging station will be deactivated, and you will no longer be able to charge using the 50five charge management system). Check in advance if your charging station can be migrated to another provider, as this must be done on your own.

Yes, your Shell charge card and tokens will remain fully valid and usable after the migration date. You can continue using them to access Shell Recharge Solutions' charging services under the same terms. Shell will remain the administrator of your Shell charge card/token. Check in the 50five e-mobility app to see if your Shell charge card/token is correctly linked, so you can continue using it at your charging station. Download our 50five e-mobility app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Charging cards remain the property of Shell, so please contact Shell to request a new card. We do not take over the charging cards.

Your Shell charging card is automatically included in the migration. Please check in the 50five e-mobility app whether your Shell card or token is correctly linked. If not, you can easily do this yourself in the app. This way, you can continue using the card with your charging station. Please note: the Shell card remains the property of Shell. You can view the card in the 50five e-mobility app, but you cannot perform any actions with it. Download our app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Yes, migrated customers will continue to benefit, even within a different ecosystem.

Yes, load balancing will continue to function as you are used to. No changes are required.

50five has proven service and maintenance processes, similar to what Shell Recharge Solutions currently offers. Your warranty remains unchanged, and our 50five support team will handle all charge point-related issues in the future. The integration of Shell Recharge Solutions charge points with 50five has been thoroughly tested, so you can expect smooth operation.

Yes, through our Operations Performance Portal, we offer 24/7 monitoring and automatic resets in case of faults. This proactive service uses AI and is available as part of our Premium subscription for private customers. Are you a business customer? You can request this service through your 50five account manager.

Please indicate whether you want to take the charging station with you or not. In business situations (such as lease agreements, employer-provided equipment, or fleet managers), specific arrangements may apply—check these first. Are you a private customer and the owner of the charging station? Then contact 50five. You can do this in our 50five e-mobility app by asking your question to our smart A.I. assistant, Nova. She can also create a ticket for our customer service. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/).

Yes, our backend is compatible with multiple charger brands, including Zaptec, EVBox, and Alfen.

Our standard SLAs are as follows: we respond to tickets and emails within two working days, and we aim for a phone pick-up rate of 95%.

At this moment, these phone numbers are not automatically redirected. We are currently exploring the possibilities. Has the migration to 50five been completed? For any questions or issues, please contact 50five directly instead of Shell Recharge Solutions. Use the 50five e-mobility app and ask Nova, our smart A.I. assistant, for help. Download the app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). Prefer using the website? Visit our customer service page: https://support.50five.com/.

If the malfunction occurs before or during the migration, please contact Shell Recharge Solutions. Has the migration to 50five been completed? Then you can contact 50five for support. Use the 50five e-mobility app and ask Nova, our smart A.I. assistant, for help. Download the app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). Prefer using the website? Visit our customer service page: https://support.50five.com/.

Questions about your charge card? Do you have a Shell charge card? Please contact Shell Recharge Solutions – they remain responsible for these cards. Are you using a 50five charge card? Then you can contact 50five via the 50five e-mobility app. Ask Nova, our smart A.I. assistant, for help. Download the app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). Prefer using the website? Visit our customer service page: https://support.50five.com/.

Until the migration takes place, Shell Recharge Solutions will remain your point of contact for any questions or issues regarding your home or workplace chargers. Please continue using the existing support channels of Shell Recharge Solutions. You can contact them via tthe Shell Recharge Solutions contact form (NL/ BELUX, UK, DE, FR).

Once your charger has been migrated to 50five, you will receive an email with information about this change. From that moment on, 50five will be your point of contact for any questions or issues related to your charge points. You can then reach us through our smart A.I. agent Nova in the 50five e-mobility app or via our customer service page (https://support.50five.com/).

If you have been assigned a contact person or account manager, you will have received an email about this. Can’t find the email or haven't been assigned a contact? Please contact Shell Recharge Solutions before or during the migration. Has the migration to 50five been completed? For any questions or issues, you can then reach out to 50five. Use the 50five e-mobility app and ask Nova, our smart A.I. assistant, for help. Download the app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). Prefer using the website? Visit our customer service page: https://support.50five.com/.

The 50five e-mobility app is for electric vehicle drivers who manage one or more 50five charging stations or for customers who have a 50five charge card. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

You can download our 50five e-mobility app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

You can already install the 50five e-mobility app now. However, please note that you will only be able to use it once your charging station has been migrated. As soon as the migration is complete, you will receive a confirmation email from us containing all the information you need to log in. Download the 50five e-mobility app via https://apps.apple.com/nl/app/50five/id6443953789 (Apple) or https://play.google.com/store/apps/details?id=com.plugz.app50five (Android).

The Shell Recharge app is only intended for charging with your Shell charging card. In the 50five e-mobility app, you can easily get answers to your questions about our services thanks to our smart A.I. agent Nova. Soon, new features will be available for customers who have migrated from Shell Recharge Solutions. You will then be able to view your charging sessions and invoices related to your charging station, and perform remote actions such as resetting your charging station or disconnecting the charging cable. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

You can continue using your existing username (your email address). However, you will need to set a new password (you will receive more information about this via email from 50five) and complete a one-time registration in the 50five e-mobility app. Download the app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

You will soon receive more information on how to log in to the 50five Business Hub.

You will transition from the Shell Recharge Solutions Business Hub to the 50five Business Hub. This new platform has a refreshed interface but offers the same core functionalities you are familiar with. The 50five Business Hub is entirely focused on managing charge points. The management of charge cards falls outside this platform and remains the responsibility of Shell.

You will transition from the Shell Recharge Solutions Business Hub to the 50five Business Hub. This new platform has a refreshed interface but offers the same core functionalities you are familiar with. The 50five Business Hub is entirely focused on managing charge points. The management of charge cards falls outside this platform and remains the responsibility of Shell.

With the 50five online charging management platform, you can manage all your charging stations from one online environment. You benefit from several advantages: insight into all your charging sessions, the ability to manage your charging station yourself — including performing a reset in case of a malfunction — and, if applicable, automatically reimbursing your charging costs with your employer.

At this time, there are no changes to your Shell Recharge Solutions account. You can continue to log in after the migration and download your previous overviews and invoices. We recommend downloading any necessary data, as access may be limited in the future.

For transactions through Shell Recharge Solutions, nothing changes in your account at this time. You will still be able to log in after the migration to view or download your previous statements and invoices. We recommend saving all necessary data in time, as access may be limited in the future. Transactions made with your charge point after the migration will soon be visible in the 50five e-mobility app. Business customers will be able to find them in the 50five Business Hub. Would you like to view transactions made with your Shell charge card after the transition? These will remain available through the Shell app or Shell platform.

Your historical charging data, such as charging sessions and invoices, will not be transferred to the new 50five system. You can continue to log in after the migration and download your previous overviews and invoices. At this time, there are no changes to your Shell Recharge Solutions account. We recommend downloading any necessary data, as access may be limited in the future.

At this time, there are no changes to your Shell Recharge Solutions account. You can continue to log in after the migration and download your previous overviews and invoices. We recommend downloading any necessary data, as access may be limited in the future.

Your invoices will not be transferred to 50five, but will remain available via Shell Recharge Solutions. We recommend downloading any necessary data, as access may be limited in the future.

The switch to 50five is planned for the second quarter of 2025. We will keep you informed.

Absolutely! You will receive an email from Shell Recharge Solutions as the migration date approaches.

You do not need to be at home, as the migration is fully remote. You do not need to do anything before or during the migration (you will receive an email from Shell Recharge Solutions about the scheduled migration). Once the migration is complete, you will receive a confirmation email from 50five with further information and instructions on how to log in to the 50five e-mobility app or 50five Business Hub (for business customers only). If the migration is unsuccessful, 50five will contact you.

Your charging point will remain functional, but if you are charging during the migration, the session will be interrupted and will not resume automatically. Make sure to restart the charging session yourself once the migration is complete. You will receive an email from 50five once your charging point has been successfully migrated, with further information and instructions.

The migration is fully remote. You don’t need to do anything or be at home before or during the migration (you will receive an email from Shell Recharge Solutions about the scheduled migration). Once the migration is complete, you will receive a confirmation email from 50five with further information and instructions on how to log in to the 50five e-mobility app or 50five Business Hub (for business customers only). If the migration is unsuccessful, 50five will contact you.

The settings of your charge point will remain unchanged after the migration. For home reimbursement: please check in the 50five e-mobility app under ‘My Charge Point’ if your Shell charge card is correctly added. Note: you won’t see any further details about your Shell card, as it is managed by Shell, not 50five.

You will be able to charge again. Additionally, you will receive a confirmation email from 50five with further information and instructions on how to log in to the 50five e-mobility app or the 50five Business Hub (for business customers). Once logged in, you will see your charging point. If you cannot access your charging point or charge, please refer to the other questions on this page. If you still need help, contact 50five. You can do this in our 50five e-mobility app by asking your question to our smart A.I. assistant, Nova. She can also create a ticket for our customer service. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/).

You can easily check this yourself through the 50five e-mobility app or in your online charging management environment. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

What do I need to do? Yes, the Shell Recharge Solutions home chargers will be automatically added to the 50five app during the migration. The only thing you need to do is log in to our 50five e-mobility app. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Yes, there will be some changes. In addition to the Shell Recharge app (which works only with the Shell charging card), you will also gain access to the 50five e-mobility app. This app is specifically designed for managing your charging station. Furthermore, you will be transitioning to a new online charging management platform, Last Mile Solutions. Don’t worry – this system offers the same functionalities you are used to, but within a new and user-friendly environment.

Don’t worry: your previous data from Shell Recharge Solutions remains accessible as usual. We recommend downloading any necessary data, as access may be limited in the future. The data migrated to 50five can be viewed and, if necessary, adjusted in the 50five e-mobility app. Do you have any questions or need help? Please contact us via the app – our smart A.I. assistant Nova is happy to assist you. Download the app via https://apps.apple.com/nl/app/50five/id6443953789 (Apple) or https://play.google.com/store/apps/details?id=com.plugz.app50five). Prefer using the website? Visit our customer service page via https://support.50five.com/.

If you have questions before the migration of your charging station, please contact Shell Recharge Solutions. For any questions after the migration, you can reach out to 50five. This can be done through the 50five e-mobility app. Ask your question to our smart A.I. assistant Nova – she can also create a support ticket for you. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/).

For customers with an existing Shell Recharge Solutions charging station, switching to another provider is not possible. The hardware simply does not support it. Customers who receive a new charging station can, in theory, migrate to another provider. However, it’s important to note that 50five is best positioned to ensure optimal operation and support of the charging station within our own service environment.

Shell Recharge Solutions was looking for a reliable and credible eMobility partner to support their customers with both current and future needs for home and workplace charging. With our strong focus and proven track record in delivering and managing charge points at these locations, we are a valuable complement to the public charging and fleet services that Shell Recharge Solutions specialises in. Our expertise and dedication to ensuring optimal performance of charging solutions at home and at work — with a strong emphasis on reliability and customer experience — were key reasons why Shell Recharge Solutions chose 50five as their partner.

The migration of an individual charging station takes on average between 1 and 2 hours, depending on how busy it is. The full migration period will take place throughout the second quarter of 2025 (Q2 2025).

Yes, your power supply will remain active, and you can continue charging. Note: if you are charging during the migration, the session will be interrupted and will not resume automatically. Please restart the charging session yourself once the migration is complete.

Your installation will remain on the scheduled date unless you are informed otherwise. We expect the delivery of your order to proceed as planned, but if anything changes, we will keep you updated.

You will be informed about this. If there are any changes, we will of course let you know.

You will be informed about this. If there are any changes, we will of course let you know.

Yes, 50five will also take over the active warranties during the migration.

All open disputes will be handled directly by Shell Recharge Solutions.

Scheduled maintenance will continue as planned, both during and after the migration. There will be no interruption.

Yes, this is still temporarily possible, depending on availability. Please note that we also offer other charging solutions that are equivalent in quality and performance.

Yes, if you ordered the charge point before or during the migration and your order was approved, you will receive the Shell Recharge Solutions charge point as planned. For orders approved after the migration, the following applies: If you were still a Shell Recharge Solutions customer at the time of approval, you can still receive the Shell Recharge Solutions charge point. Did you request a charge point after the migration? Then delivery of a Shell Recharge Solutions charge point is still temporarily possible, depending on the situation and availability.

At 50five, we are fans of electric driving because it offers a greener future for all of us. Additionally, we believe that charging your EV is not just a necessity, but that the charging station is part of a sustainable future. That’s why our mission is to make e-mobility and energy management fully accessible. With our extensive network of charging points across Europe and offices in the Netherlands, Belgium, France, Germany and the United Kingdom, we work every day to achieve this mission. Let's Take Charge of Tomorrow!

At 50five, we offer everything you need for seamless electric charging, whether for businesses or private users. Our solutions include AC and DC charging stations, smart cables, and access to an extensive charging network across Europe. We make charging even easier with charging management systems. We go beyond just charging. We give you full control over your charging sessions and proactively resolve issues through our 50five e-mobility app and dedicated portal with integrated AI technology.

We also offer smart energy management systems, and energy storage (battery) solutions for efficient and sustainable energy use. For business partners we offer an integrated partner portal and business hub, to have, at all times a 360 degree overview about installations, tickets and charging sessions. And of course, our expert sales team and customer service are always here to assist you.

Sustainability is a core value at 50five. We recycle outdated chargers for use in our own Charging as a Service network. Our fleet is fully electric, including service vehicles. We also operate paperless and have a sustainable office building.

50five stands for personal connection, openness, and authenticity. We value respect, growth, and teamwork, putting the customer at the center of everything we do. With a culture of innovation and transparency, we empower people to be themselves and grow together.

50five is active in 6 countries: the Netherlands, Belgium, Luxembourg, England, Germany & France.

At 50five, we believe it’s important to hear your opinion about our service. Your review – whether positive or critical – helps us to continuously improve. We carefully read every review and use your feedback to enhance our services. This way, we ensure that you, as our customer, are increasingly better served.