UK customer service.
Do you have a Shell Recharge Solutions charging card with home reimbursement and are you no longer able to charge as of 28 January?
Do you have a Shell Recharge Solutions charging card with home charging reimbursement and are you no longer able to charge as of the mentioned date? Shell has decided to block these charging cards as of 28 January. This means that from that moment on, your charging card will no longer work, not even at your home charging point. Shell has previously informed you about this, and we have also sent you an email regarding this matter.
Please check the email you have received from us. Have you not received the email? Then see below what you can do.
What do you need to do?
Your Shell Recharge Solutions charging card cannot be reactivated. This means that the card will no longer work as of 28 January. It is important that you apply for a new charging card yourself.
Applying for a charging card with home charging reimbursement
If you would like to apply for a charging card with the option of home charging reimbursement, unfortunately we cannot arrange this for you. Your employer or leasing company must arrange this, as they reimburse you for these charging costs. For more information, your employer or leasing company can visit: https://www.shell.co.uk/business/shell-fleet-solutions/.
Applying for a charging card without home charging reimbursement
There are two ways to apply for a charging card without home charging reimbursement:
- Apply for a new Shell charging card via the Shell app (please note: not the Shell Recharge App).
- Apply for a charging card via the 50five website (suitable for home charging and public charging).
Important information about your charging card
- If you have applied for a new Shell charging card without home charging reimbursement, it must be activated in the Shell app before charging (please note: not in the Shell Recharge App and also not in the 50five e-mobility app).
- You can link your new charging card (both Shell and 50five) to your home charging point via the 50five e-mobility app.
- Do you use Plug & Charge? If so, please terminate this first with your old card. After you have linked your new card in the 50five e-mobility app, you can initiate your new charging card from 24 January.
- We would like to emphasize that 50five is not involved in the termination of Shell charging cards and cannot provide any additional information on this matter. For questions regarding the expiration, replacement, or terms and conditions of your Shell charging card, please contact Shell directly.
Please check the email you have received from us. Have you not received the email? Then see below what you can do.
What do you need to do?
Your Shell Recharge Solutions charging card cannot be reactivated. This means that the card will no longer work as of 28 January. It is important that you apply for a new charging card yourself.
Are you a self-employed professional or a small business user?
We also offer the option to use a business 50five charging card (our charging tag). For business use, we register the kWh consumption and your company will receive a periodic invoice for this. For more information and to apply for this charging tag, visit the following page: https://support.50five.com/request-50five-charging-card-uk. The 50five charging tag no longer needs to be activated.
Creating a business account
For business use, it is necessary to create a business account. If you already have a business account, please let us know.
To ensure correct processing of payments for your subscription(s), the payer of the subscription must complete the steps below. This can be yourself or another payer.
- Create a business account via: https://50five.evc-net.com.
- Please note: use a different email address than the one used for your personal user account; otherwise, the account cannot be verified.
- Follow the instructions on the page to fully register the account.
- Once the account has been created, please contact our customer service stating the company name or the email address with which the account was registered.
- Upon receipt, we will activate the account.
- Please note: you will receive a code after creating your account. This code can only be used after we have activated your account. It is correct that you may receive an error message before that time.
After activation, we will ensure the correct connections are in place so that all payments are processed correctly. You will receive a confirmation by email.
We would like to emphasize that 50five is not involved in the termination of Shell charging cards and cannot provide any additional information on this matter. For questions regarding the expiration, replacement, or the terms and conditions of your Shell charging card, please contact Shell directly.
Are you a customer of 50five?
Call Nova, our smart AI agent, in the 50five e-mobility app.
Nova guides you step by step with questions about our e-mobility services. You can easily reach Nova via Support in the 50five e-mobility app. If you are unable to resolve the issue together, Nova ensures that your request reaches us with the right information, so we can assist you as quickly as possible.
With the 50five e-mobility app, we ensure a smooth and convenient charging experience. Set charging schedules, start and stop charging sessions, and add your own charging cards (for supported cards). Adjust your reimbursement rate yourself and easily view your charging transactions. In addition, the app allows you to easily find charging locations within our network of more than 800,000 charging points across Europe and manage your charging point remotely.
Are you a customer of Shell Recharge Solutions and do you have questions?
If you have not yet migrated or have questions about Shell charge cards, please contact Shell. If you have already switched and received a confirmation email, 50five will be happy to assist you further.
Frequently asked questions.
Please check whether your card is active and if your payment details are correctly configured in your Shell account (in the Shell app, not the Shell Recharge app).
To ensure your safety, we do not currently offer this feature. Remote start/stop is vulnerable to fraud and can be misused without physically having the charging card. The data linked to a charging card is owned by Shell, which means we cannot always confirm with certainty whether a card belongs to the correct owner. We are working with our technology partner to explore ways to offer this feature securely in the future.
Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).
Is the answer to your question not listed here? Contact us .
With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:
- Insight into all your charging sessions;
- Self-management of your charging station, including the ability to reset it in case of a malfunction;
- Automatic reimbursement of your charging costs by your employer.
Is the answer to your question not listed here? Contact us .
You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh. For example, if the battery has a capacity of 74 kWh and the charging station provides a power of 7.4 kW, it will take 10 hours (74 / 7.4 = 10) to fully charge an empty battery. In the unlikely event that you need to charge on the road, you can often use a fast charger. This allows you to quickly charge a significant portion of the battery so you can get back on your way in no time.
Is the answer to your question not listed here? Contact us.
Would you like to hit the road every day with a full battery? Check out our charging locations and prices.
Discover our charging locations
Is the answer to your question not listed here? Contact us .
Is your question not listed here?
Contact our customer support in the United Kingdom.
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.
Contact form
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