Customer service - United Kingdom

UK customer service.

Are you a customer of 50five?

Call Nova, our smart AI agent, in the 50five e-mobility app.

Nova guides you step by step with questions about our e-mobility services. You can easily reach Nova via Support in the 50five e-mobility app. If you are unable to resolve the issue together, Nova ensures that your request reaches us with the right information, so we can assist you as quickly as possible.

With the 50five e-mobility app, we ensure a smooth and convenient charging experience. Set charging schedules, start and stop charging sessions, and add your own charging cards (for supported cards). Adjust your reimbursement rate yourself and easily view your charging transactions. In addition, the app allows you to easily find charging locations within our network of more than 600,000 charging points across Europe and manage your charging point remotely.

Apple (iOS) Android

Frequently asked questions.

How do I link my charge card in the 50five e-mobility app?

The list of charging cards/fobs that can be linked in the 50five e-mobility app can be found in the app via My charging card > Click on the “+” next to “My other charging cards” > Click on the (i) icon next to “What is your charging card number?”. Is this not visible? Then you can only add the 50five charging card.

Link your charge card in the 50five app as follows:

Open the app and go to “My charge cards”;
Add your charge card via the “+” icon;
Enter your charge card number.

Do you have a Shell charging card linked to your 50five account and are you unable to charge?

Please check whether your card is active and if your payment details are correctly configured in your Shell account (in the Shell app, not the Shell Recharge app).

Why can't I start or stop a charging session via the 50five app?

To ensure your safety, we do not currently offer this feature. Remote start/stop is vulnerable to fraud and can be misused without physically having the charging card. The data linked to a charging card is owned by Shell, which means we cannot always confirm with certainty whether a card belongs to the correct owner. We are working with our technology partner to explore ways to offer this feature securely in the future.

Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Is the answer to your question not listed here? Contact us .

How does the 50five charging management platform work?

With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:

Insight into all your charging sessions;
Self-management of your charging station, including the ability to reset it in case of a malfunction;
Automatic reimbursement of your charging costs by your employer.

Is the answer to your question not listed here? Contact us .

How long does it take to charge?

You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh. For example, if the battery has a capacity of 74 kWh and the charging station provides a power of 7.4 kW, it will take 10 hours (74 / 7.4 = 10) to fully charge an empty battery. In the unlikely event that you need to charge on the road, you can often use a fast charger. This allows you to quickly charge a significant portion of the battery so you can get back on your way in no time.

Is the answer to your question not listed here? Contact us.

Where can I charge, and what are the costs?

Would you like to hit the road every day with a full battery? Check out our charging locations and prices.

Discover our charging locations

Is the answer to your question not listed here? Contact us .

Is your question not listed here?

Contact us!

When you call us, you will be connected to our AI agent Nova. She is available every weekday between 9:00 AM and 5:00 PM and will assist you directly with your questions.

Are you already a customer? Then call Nova via the 50five e-mobility app. This way, Nova will immediately have your details at hand and can help you as quickly as possible.

Would you like to learn more about Nova, why we use her, and how she can assist you? Then visit this page for more information.

You can also submit your question online via the contact form. This ensures that your question quickly reaches the right person. Please choose below what your question is about:

Repair or fault.

Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Please note: this contact form is intended for customers residing in the United Kingdom. If you live in another country, please use the contact form specific to your location. This allows us to assist you more quickly and efficiently.contactformulier dat geldt voor uw specifieke locatie

Contactform

Category

Onderwerp *

Topic of your question

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station *

The serial number of your charging station can be found in the 50five e-mobility app:
- Go to “My charging station”
- Click on “>” next to the correct charging station
- Click on “Settings”
- Click on “Charging station details”
- You will find the number under “Serial number”
- Note: not the charging station ID

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Yes, I confirm I live in the United Kingdom.

Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging card.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Charging card number

Customer ID*

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging management or subscription.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category

Onderwerp *

Topic of your question

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Your own charging point subscription.

Via this form, you can manage everything related to your charging station's charging management subscription. This includes activating, extending, or canceling your subscription.

Our customer service team is available every working day to assist you with any questions, changes, or requests regarding your charging station and related services.

Please fill in the contact form so that we can forward your request directly to the appropriate department and assist you as quickly as possible.

Please note: this contact form is intended for customers who reside in the United Kingdom. If you live in another country, please use the contact form applicable to your specific location. This will allow us to assist you more quickly and efficiently.

Contactform

Category

Charging management / Subscriptions

Onderwerp *

Topic of your question

Your question *

Choose what you would like to do with your subscription

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station *

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Quotation.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID*

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Planning.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category *

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Installation.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category

Onderwerp *

Topic of your question

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID*

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Maintenance.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Invoices.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category *

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Use of your charging card or charging station.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Other.

We use a contact form to ensure your inquiry is quickly directed to the right person.

Contactform

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Serial number of your charging station

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Would you prefer to contact us by phone?

Call us during office hours:

United Kingdom

Tel: +442033180033

Were you previously a customer of Shell Recharge Solutions?

Check out our comprehensive FAQ for answers to the most frequently asked questions.

Frequently Asked Questions

Homepage

UK customer service.

Are you a customer of 50five?

Frequently asked questions.

Is your question not listed here?

Contact us!​

Would you prefer to contact us by phone?

Were you previously a customer of Shell Recharge Solutions?

Contact us!