UK customer service.

Are you a customer of 50five?

Call Nova, our smart AI agent, in the 50five e-mobility app.

Nova guides you step by step with questions about our e-mobility services. You can easily reach Nova via Support in the 50five e-mobility app. If you are unable to resolve the issue together, Nova ensures that your request reaches us with the right information, so we can assist you as quickly as possible.

With the 50five e-mobility app, we ensure a smooth and convenient charging experience. Set charging schedules, start and stop charging sessions, and add your own charging cards (for supported cards). Adjust your reimbursement rate yourself and easily view your charging transactions. In addition, the app allows you to easily find charging locations within our network of more than 600,000 charging points across Europe and manage your charging point remotely.

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Frequently asked questions.

Is your question not listed here?

Contact us!

When you call us, you will be connected to our AI agent Nova. She is available every weekday between 9:00 AM and 5:00 PM and will assist you directly with your questions.

Are you already a customer? Then call Nova via the 50five e-mobility app. This way, Nova will immediately have your details at hand and can help you as quickly as possible.

Would you like to learn more about Nova, why we use her, and how she can assist you? Then visit this page for more information.

You can also submit your question online via the contact form. This ensures that your question quickly reaches the right person. Please choose below what your question is about:

Would you prefer to contact us by phone?

Call us during office hours:

Are you a customer of Shell Recharge Solutions and do you have questions?

If you have not yet migrated or have questions about Shell charge cards, please contact Shell. If you have already switched and received a confirmation email, 50five will be happy to assist you further.