Service client - France | 50Five Support

FR customer service.

Customer of Shell Recharge Solutions?

Do you have any questions? We're happy to help.

If you have not yet migrated or have questions about Shell charge cards, please contact Shell. If you have already switched and received a confirmation email, 50five will be happy to assist you further.

> Shell Recharge > 50five

Download the 50five e-mobility app.

Do you already have our 50five e-mobility app? Quickly and easily find charging locations in our network of over 600,000 points across Europe. Download the app and optimize your journey today!

Apple (iOS) Android

Frequently asked questions.

Do you have a Shell charging card linked to your 50five account and are you unable to charge?

Please check whether your card is active and if your payment details are correctly configured in your Shell account (in the Shell app, not the Shell Recharge app).

Why can't I start or stop a charging session via the 50five app?

To ensure your security, we are not offering this feature at this time. Remote start/stop is susceptible to fraud and can be misused without a physical fuel card. The data associated with a fuel card is the property of Shell. This means we cannot always determine with certainty whether a fuel card actually belongs to the correct owner. We are working with our technology partner to investigate whether we can offer this feature in a secure manner in the future.

Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Is the answer to your question not listed here? Contact us .

How does the 50five charging management platform work?

With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:

Insight into all your charging sessions;
Self-management of your charging station, including the ability to reset it in case of a malfunction;
Automatic reimbursement of your charging costs by your employer.

Is the answer to your question not listed here? Contact us .

How long does it take to charge?

You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh. For example, if the battery has a capacity of 74 kWh and the charging station provides a power of 7.4 kW, it will take 10 hours (74 / 7.4 = 10) to fully charge an empty battery. In the unlikely event that you need to charge on the road, you can often use a fast charger. This allows you to quickly charge a significant portion of the battery so you can get back on your way in no time.

Is the answer to your question not listed here? Contact us.

Is your question not listed here?

Contact us.

Repair or fault.

Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Subcategory

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID*

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging card.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Charging card number

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging management or subscription.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Topic of your question

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Quotation.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Planning.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category *

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Installation.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Maintenance.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Invoices.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category *

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Use of your charging card or charging station.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Other.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Would you prefer to contact us by phone?

Call us during office hours:

French (FR)

Tel: +33366884423

Homepage