FR customer service.
Message important.
The outage at one of our telecommunications providers has now been fully resolved. Your charging station is back online, and all app features are being progressively restored to ensure you have the best possible experience. Your data and charging transactions will be visible in the app again in the coming days. They are currently being synchronized and will be fully available soon. If your charging station is not yet connected, we recommend performing a full reset via your electrical panel (by turning off the power to the station and then turning it back on after a few minutes). In most cases, this will quickly restore the connection. Our teams remain fully committed to ensuring the smooth operation of our services. We sincerely thank you for your trust, understanding, and patience.
Last updated: April 3, 2026 at 09:05
Customer of Shell Recharge Solutions?
Do you have any questions? We're happy to help.
If you have not yet migrated or have questions about Shell charge cards, please contact Shell. If you have already switched and received a confirmation email, 50five will be happy to assist you further.
Êtes-vous client chez 50five ?
Appelez Nova, notre agent IA intelligent, dans l’application 50five e-mobility.
Nova vous aide étape par étape pour toutes vos questions concernant nos services d’e-mobilité. Vous pouvez facilement joindre Nova via la section Support de l’application 50five e-mobility. Si vous ne trouvez pas de solution ensemble, Nova veille à ce que votre demande nous parvienne avec les bonnes informations, afin que nous puissions vous aider le plus rapidement possible.
Avec l’application 50five e-mobility, nous vous offrons une expérience de recharge agréable. Configurez des horaires de recharge, démarrez et arrêtez des sessions de recharge, ajoutez vos propres cartes de recharge (pour les cartes compatibles), modifiez vous-même votre tarif de remboursement et consultez facilement vos transactions de recharge. De plus, vous pouvez facilement trouver des bornes de recharge dans notre réseau de plus de 600 000 points de recharge à travers toute l’Europe et gérer votre borne à distance.
Frequently asked questions.
Please check whether your card is active and if your payment details are correctly configured in your Shell account (in the Shell app, not the Shell Recharge app).
To ensure your security, we are not offering this feature at this time. Remote start/stop is susceptible to fraud and can be misused without a physical fuel card. The data associated with a fuel card is the property of Shell. This means we cannot always determine with certainty whether a fuel card actually belongs to the correct owner. We are working with our technology partner to investigate whether we can offer this feature in a secure manner in the future.
Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).
Is the answer to your question not listed here? Contact us .
With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:
- Insight into all your charging sessions;
- Self-management of your charging station, including the ability to reset it in case of a malfunction;
- Automatic reimbursement of your charging costs by your employer.
Is the answer to your question not listed here? Contact us .
You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh. For example, if the battery has a capacity of 74 kWh and the charging station provides a power of 7.4 kW, it will take 10 hours (74 / 7.4 = 10) to fully charge an empty battery. In the unlikely event that you need to charge on the road, you can often use a fast charger. This allows you to quickly charge a significant portion of the battery so you can get back on your way in no time.
Is the answer to your question not listed here? Contact us.
Vous êtes déjà client chez nous ? Vous pouvez alors facilement appeler Nova via notre application 50five e-mobility. Il est important d’être connecté à l’application. (Apple App Store) (Google Play Store). Dans la plupart des cas, Nova peut résoudre votre question immédiatement. Si cela ne fonctionne pas, elle crée automatiquement un ticket de support pour vous. Comme vous êtes connecté à notre application, Nova peut directement associer vos données correctes à votre ticket. De cette façon, nous disposons immédiatement de toutes les informations nécessaires pour vous aider plus rapidement et plus efficacement.
Vous n’êtes pas encore client chez nous ? Appelez Nova au +33184880865. Dans la plupart des cas, elle peut résoudre votre question immédiatement. Si cela ne fonctionne pas, elle crée automatiquement un ticket pour vous auprès de nos collègues.
Contactez-nous.
Lorsque vous nous appelez, vous êtes mis en relation avec notre agent IA, Nova. Elle est disponible chaque jour ouvrable de 9h00 à 17h00 et vous aide immédiatement pour toutes vos questions.
Êtes-vous déjà client ? Dans ce cas, appelez Nova via l’application 50five e-mobility. Ainsi, Nova dispose directement de vos informations et peut vous aider le plus rapidement possible.
Vous souhaitez en savoir plus sur Nova, pourquoi nous l’utilisons et comment elle peut vous aider ? Consultez alors cette page pour plus d’informations.
Vous pouvez également nous transmettre votre demande en ligne via le formulaire de contact. Cela nous permet de diriger rapidement votre question vers la bonne personne. Choisissez ci-dessous le sujet de votre demande :
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Contact form
Would you prefer to contact us by phone?
Call us during office hours:
Tel: +33184880865