NL customer service.
Important message.
The outage at one of our telecommunications providers has now been resolved. As a result, your charging station is back online and the functionalities in the app are gradually being restored. Within a few days, your data and charging transactions will be visible in the app again; these are currently being synchronized. If your charging station is not yet online, we advise performing a hard reset via the fuse box. In most cases, the charging station will come back online afterwards. Thank you for your understanding and patience.
Last update on April 3, 2026 at 09:05
Are you a Coolblue customer?
In April 2026, your charging station will be transferred to 50five's charging management. As soon as the migration is successful, you will receive a welcome email and 50five will assist you further.
Haven't received a welcome email yet? Until the switch, Coolblue remains your point of contact for questions, service, and warranty. View this page for more information.
Are you a customer of 50five?
Call Nova, our smart AI agent, in the 50five e-mobility app.
Nova guides you step by step with questions about our e-mobility services. You can easily reach Nova via Support in the 50five e-mobility app. If you are unable to resolve the issue together, Nova ensures that your request reaches us with the right information, so we can assist you as quickly as possible.
With the 50five e-mobility app, we ensure a smooth and convenient charging experience. Set charging schedules, start and stop charging sessions, and add your own charging cards (for supported cards). Adjust your reimbursement rate yourself and easily view your charging transactions. In addition, the app allows you to easily find charging locations within our network of more than 800,000 charging points across Europe and manage your charging point remotely.
Frequently asked questions.
You'll receive a payment slip (invoice) around the 15th of the month. This will provide an overview of all charging transactions for the entire previous calendar month. For example, on September 15th, you'll receive the invoice for all charging costs for August.
Charging costs are reimbursed through our financial partner, Threeforce B.V. The home charging allowance is automatically paid out within 30 to 45 days of the invoice date (receipt of the payment document). You don't need to take any action yourself.
What if the refunded amount doesn't seem to be correct? This can happen around the migration, because refunds are temporarily handled by two parties:
- Are you a former Shell Recharge Solutions customer? Shell Recharge will pay out charging sessions up to the migration date.
- 50five (via Threeforce B.V.) pays for charging sessions from the migration date.
For example: you migrated on July 8th? Then Shell Recharge will pay for sessions from July 1st to 7th, and 50five will pay for sessions from July 8th onward. While the total amount may sometimes appear incomplete, it is actually split between the two parties.
To ensure your security, we are not offering this feature for the time being. Remote start/stop is susceptible to fraud and can be misused without a physical charge card. The data associated with a charge card is owned by Shell. Therefore, we cannot always determine with certainty whether a charge card actually belongs to the correct owner. We are investigating with our technology partner whether we can offer this feature securely in the future.
Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now to Apple or Android.
You can change your kWh rate in the 50five e-mobility app.
Having trouble? Submit a request to change it via this form. Please note: this may take a little longer.
Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.
With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:
- Insight into all your charging sessions;
- Self-management of your charging station, including the ability to reset it in case of a malfunction;
- Automatic reimbursement of your charging costs by your employer.
50five charge management instructions
Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.
Our 50five e-mobility app. is the starting point for electric drivers. With the app, you take full control of your charging sessions. Easily discover public charging locations wherever you are and filter, for example, by availability, connector type, and charging capacity. Effortlessly find a suitable charging point in our extensive network of more than 600,000 locations across Europe.
With our 50five e-mobility app, you can:
- Easily find a public charging point wherever you are and view the corresponding charging rate.
- If you have a charging card provided by 50five, view all your charging transactions and associated invoices in one convenient overview.
- Are you a business customer actively participating in our reservation feature? Reserve your charging point.
Curious about the other features of our app? Download it for Apple (iOS) and Android, eand optimise your journey today!
Read more about our 50five e-mobility app
How do I log in?
You log in using the same credentials you use for your online charging management platform. Having trouble? Follow these steps:
- Try logging in with both your email and username. Business customers may sometimes need to use their username instead of their email address.
- Still having issues? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat step 1.
I forgot my password, what now?
If you have forgotten your password, follow these steps:
- Click on "Forgot Password" and then select your online charging management platform. You will be redirected to the website of the selected platform. Please note, it may happen that the link doesn't work properly in your current browser. In that case, try using a different browser such as Google Chrome, Firefox, or Microsoft Edge.
- Click on "Forgot password?" on this website and follow the instructions. Please allow some time to receive the email. If you don't receive it, you may have selected the wrong platform. Double-check which platform you are using and try again.
- Still having trouble? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat steps 1 and 2.
Still not working, or can’t find the answer to your question here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.
To charge with the 50five charging card at locations other than your home charging station, the so-called 'roaming' function must be activated. Roaming means that we enable the charging card, allowing access to other (public) charging points. This function is turned off by default unless you indicated when creating your 50five account that you wanted to charge at other stations as well.
Would you like us to enable roaming for you, or can’t find the answer to your question here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.
Is your question not listed here? Please contact our customer service.
Fill in the contact form below.
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This will help us assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.
We use a contact form so that we can quickly direct your question to the right person.
Please note: this contact form is intended for customers who live in the Netherlands. If you live in another country, please use the contact form that applies to your specific location. This allows us to assist you more quickly and efficiently.
Contact form
Would you prefer to contact us by phone?
Call us during office hours.
For the fastest and most efficient support, we recommend calling via the 50five e-mobility app. When you contact us through the app, you will be connected to our AI agent Nova. Because she has direct access to all relevant information through the app, she can answer your question more quickly and accurately.
Are you not yet a customer with us? Call Nova via +31733690593. In most cases, she can resolve your question immediately. If she is unable to do so, a ticket will automatically be created for you with our colleagues.