Please check whether your card is active and if your payment details are correctly configured in your Shell account (in the Shell app, not the Shell Recharge app).

If you're unable to charge after the migration, it might be because your business charging card is no longer linked. You can link it yourself via the 50five e-mobility app.

Please see the attached manual:

• NL: 
• ENG: 

If your business card is linked, but you still can't charge, go to "My charging station isn't charging, what can I do?" or ask our AI assistant NOVA in the 50five e-mobility app.

You'll receive a payment slip (invoice) around the 15th of the month. This will provide an overview of all charging transactions for the entire previous calendar month. For example, on September 15th, you'll receive the invoice for all charging costs for August.

Charging costs are reimbursed through our financial partner, Threeforce B.V. The home charging allowance is automatically paid out within 30 to 45 days of the invoice date (receipt of the payment document). You don't need to take any action yourself.

What if the refunded amount doesn't seem to be correct? This can happen around the migration, because refunds are temporarily handled by two parties:

• Shell Recharge will pay for charging sessions up to the migration date.
• 50five (via Threeforce B.V.) pays for charging sessions from the migration date.

For example: you migrated on July 8th? Then Shell Recharge will pay for sessions from July 1st to 7th, and 50five will pay for sessions from July 8th onward. While the total amount may sometimes appear incomplete, it is actually split between the two parties.

To ensure your security, we are not offering this feature for the time being. Remote start/stop is susceptible to fraud and can be misused without a physical charge card. The data associated with a charge card is owned by Shell. Therefore, we cannot always determine with certainty whether a charge card actually belongs to the correct owner. We are investigating with our technology partner whether we can offer this feature securely in the future.

Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now to Apple or Android.

You can change your kWh rate in the 50five e-mobility app.

Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.

With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:

• Insight into all your charging sessions;
• Self-management of your charging station, including the ability to reset it in case of a malfunction;
• Automatic reimbursement of your charging costs by your employer.

50five charge management instructions

Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.

Our 50five e-mobility app.  is the starting point for electric drivers. With the app, you take full control of your charging sessions. Easily discover public charging locations wherever you are and filter, for example, by availability, connector type, and charging capacity. Effortlessly find a suitable charging point in our extensive network of more than 600,000 locations across Europe.

With our 50five e-mobility app, you can:

• Easily find a public charging point wherever you are and view the corresponding charging rate.
• If you have a charging card provided by 50five, view all your charging transactions and associated invoices in one convenient overview.
• Are you a business customer actively participating in our reservation feature? Reserve your charging point.

Curious about the other features of our app? Download it for Apple (iOS) and Android, eand optimise your journey today!

Read more about our 50five e-mobility app

How do I log in?

You log in using the same credentials you use for your online charging management platform. Having trouble? Follow these steps:

1. Try logging in with both your email and username. Business customers may sometimes need to use their username instead of their email address.
2. Still having issues? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat step 1.

I forgot my password, what now?

If you have forgotten your password, follow these steps:

1. Click on "Forgot Password" and then select your online charging management platform. You will be redirected to the website of the selected platform. Please note, it may happen that the link doesn't work properly in your current browser. In that case, try using a different browser such as Google Chrome, Firefox, or Microsoft Edge.
2. Click on "Forgot password?" on this website and follow the instructions. Please allow some time to receive the email. If you don't receive it, you may have selected the wrong platform. Double-check which platform you are using and try again.
3. Still having trouble? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat steps 1 and 2.

Still not working, or can’t find the answer to your question here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.

You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh (kilowatt-hours). For example, if the battery has a capacity of 74 kWh and the charging station delivers a power of 7,4 kW, it will take 10 hours (74 / 7,4 = 10) to fully charge a completely empty battery. In the unlikely event that you need to charge on the go, you can often use a fast charger. This allows you to fill a large part of the battery quickly, so you can get back on the road soon.

Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.

Charging station maintenance ensures the optimal operation of your charging point and prevents malfunctions. Therefore, it is recommended to perform preventive maintenance to maximize the lifespan of your charging point(s). 50five offers maintenance services for both home and business use, allowing you to benefit from various advantages.

Charging station at home

For home use (residential), we offer the 'Complete Care’ subscription. If you rely on your own charging station, opting for maintenance is a serious option to consider.​ 

Charging station for your business

Charging stations used for business purposes are typically used intensively. When employees or visitors depend on these charging stations, we definitely recommend subscribing to a maintenance plan .

Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.

To charge with the 50five charging card at locations other than your home charging station, the so-called 'roaming' function must be activated. Roaming means that we enable the charging card, allowing access to other (public) charging points. This function is turned off by default unless you indicated when creating your 50five account that you wanted to charge at other stations as well.

Would you like us to enable roaming for you, or can’t find the answer to your question here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.

To charge an electric car, you need the correct type of plug that is compatible with both the car and the charging station. In Europe and the US, a Type 2 plug is universally used for both cars and charging stations, so you can use (almost) all charging stations. Additionally, charging stations can operate on either single-phase or three-phase power, but a single-phase electric car can also charge at a three-phase charging station. Want to know which charging station is compatible with your car? Use our selection tool.

Is the answer to your question not listed here? Then call our AI agent, Nova, in the 50five e-mobility app! Download the app now for Apple or Android.