NL customer service.
Customer of Shell Recharge Solutions?
Do you have any questions? We're happy to help.
If you have not yet migrated or have questions about Shell charge cards, please contact Shell. If you have already switched and received a confirmation email, 50five will be happy to assist you further.
Dear customer,
Due to the summer period and the current high volume of activity, our response time may be slightly longer than you are accustomed to. Unfortunately, creating multiple tickets does not expedite the process – we are committed to assisting everyone as quickly as possible.
Thank you very much for your understanding!
Stel uw vragen aan Nova, onze slimme A.I. agent.
Have you already downloaded our 50five e-mobility app ? Get immediate answers to all your questions.
What else can you do? Find charging locations quickly and easily in our network of more than 600,000 points across Europe. Download the app and optimise your journey today!
Frequently asked questions.
Om uw veiligheid te waarborgen, bieden we deze functie voorlopig niet aan. Start/stop op afstand is fraudegevoelig en kan misbruikt worden zonder fysieke laadpas. De gegevens die bij een laadpas horen, zijn eigendom van Shell. Hierdoor kunnen wij niet altijd met zekerheid vaststellen of een laadpas daadwerkelijk bij de juiste eigenaar hoort. We onderzoeken samen met onze technologiepartner of we deze functie in de toekomst op een veilige manier kunnen aanbieden.
Download de app nu voor Apple (https://apps.apple.com/nl/app/50five/id6443953789) of Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).
Is the answer to your question not listed here? Please contact us.
You can change your kWh rate in the 50five e-mobility app or via the form on our website.
Is the answer to your question not listed here? Please contact us.
With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:
- Insight into all your charging sessions;
- Self-management of your charging station, including the ability to reset it in case of a malfunction;
- Automatic reimbursement of your charging costs by your employer.
50five charge management instructions
Is the answer to your question not listed here? Please contact us.
Our50five e-mobility app is the starting point for electric drivers. With the app, you take full control of your charging sessions. Easily discover public charging locations wherever you are and filter, for example, by availability, connector type, and charging capacity. Effortlessly find a suitable charging point in our extensive network of more than 600,000 locations across Europe.
With our 50five e-mobility app, you can:
- Easily find a public charging point wherever you are and view the corresponding charging rate.
- If you have a charging card provided by 50five, view all your charging transactions and associated invoices in one convenient overview.
- Are you a business customer actively participating in our reservation feature? Reserve your charging point.
Curious about the other features of our app? Download it for Apple (iOS) and Android, eand optimise your journey today!
Read more about our 50five e-mobility app
How do I log in?
You log in using the same credentials you use for your online charging management platform. Having trouble? Follow these steps:
- Try logging in with both your email and username. Business customers may sometimes need to use their username instead of their email address.
- Still having issues? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat step 1.
I forgot my password, what now?
If you have forgotten your password, follow these steps:
- Click on "Forgot Password" and then select your online charging management platform. You will be redirected to the website of the selected platform. Please note, it may happen that the link doesn't work properly in your current browser. In that case, try using a different browser such as Google Chrome, Firefox, or Microsoft Edge.
- Click on "Forgot password?" on this website and follow the instructions. Please allow some time to receive the email. If you don't receive it, you may have selected the wrong platform. Double-check which platform you are using and try again.
- Still having trouble? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat steps 1 and 2.
Still not working or can’t find the answer to your question here?Contact us.
You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh (kilowatt-hours). For example, if the battery has a capacity of 74 kWh and the charging station delivers a power of 7,4 kW, it will take 10 hours (74 / 7,4 = 10) to fully charge a completely empty battery. In the unlikely event that you need to charge on the go, you can often use a fast charger. This allows you to fill a large part of the battery quickly, so you can get back on the road soon.
Is the answer to your question not listed here? Contact us.
Charging station maintenance ensures the optimal operation of your charging point and prevents malfunctions. Therefore, it is recommended to perform preventive maintenance to maximize the lifespan of your charging point(s). 50five offers maintenance services for both home and business use, allowing you to benefit from various advantages.
Charging station at home
For home use (residential), we offer the 'Complete Care’ subscription. If you rely on your own charging station, opting for maintenance is a serious option to consider.
Charging station for your business
Charging stations used for business purposes are typically used intensively. When employees or visitors depend on these charging stations, we definitely recommend subscribing to a maintenance plan .
Is the answer to your question not listed here? Contact us.
To charge with the 50five charging card at locations other than your home charging station, the so-called 'roaming' function must be activated. Roaming means that we enable the charging card, allowing access to other (public) charging points. This function is turned off by default unless you indicated when creating your 50five account that you wanted to charge at other stations as well.
Would you like us to enable roaming for you, or can’t you find the answer to your question here? Please contact us.
To charge an electric car, you need the correct type of plug that is compatible with both the car and the charging station. In Europe and the US, a Type 2 plug is universally used for both cars and charging stations, so you can use (almost) all charging stations. Additionally, charging stations can operate on either single-phase or three-phase power, but a single-phase electric car can also charge at a three-phase charging station. Want to know which charging station is compatible with your car? Use our selection tool.
Is the answer to your question not listed here? Contact us.
Our customer care team is available every day to help you with questions, remarks, complaints or enquiries regarding the installation of an EV charger or e-mobility services.
We use a contact form so that we can quickly direct your question to the right person. Please select below what your question is about: