BeLux service client.
Belangrijke melding.
Een van onze telecom providers heeft een storing. Op dit moment lijkt het herstarten van uw laadstation geen effect te hebben. Het oplossen van de storing heeft de hoogste prioriteit bij onze provider. U kunt gewoon blijven laden; laadsessies worden lokaal opgeslagen en automatisch doorgestuurd naar EVC-net zodra de laadpunten weer online zijn. Bedankt voor uw begrip en geduld. Bedankt voor uw begrip en geduld.
Laatste update op 30 maart 2026 om 8:55.
Client chez Shell Recharge Solutions ?
Vous avez des questions ? Nous sommes là pour vous aider.
Vous n’avez pas encore effectué la migration ou vous avez des questions concernant les cartes de recharge Shell ? Veuillez contacter Shell. Vous avez déjà effectué la migration et reçu un e-mail de confirmation ? 50five se fera un plaisir de vous aider.
Bent u klant bij 50five?
Bel met Nova, onze slimme AI-agent, in de 50five e-mobility app.
Nova helpt u stap voor stap bij vragen over onze e-mobility-diensten. U bereikt Nova eenvoudig via Support in de 50five e-mobility app. Komt u er samen niet uit? Dan zorgt Nova ervoor dat uw vraag met de juiste informatie bij ons terechtkomt, zodat wij u zo snel mogelijk kunnen helpen.
Met de 50five e-mobility app zorgen wij voor een prettige laadervaring. Stel laadschema’s in, start en stop laadsessies en voeg uw eigen laadpas(sen) toe (voor ondersteunde laadpassen), verander zelf uw terugbetalingstarief en bekijk eenvoudig uw laadtransacties. Daarnaast vindt u in de app gemakkelijk laadlocaties binnen ons netwerk van meer dan 600.000 laadpunten in heel Europa en kunt u uw laadpunt op afstand beheren.
Questions fréquemment posées.
Veuillez vérifier que votre carte est active et que vos informations de paiement sont correctement configurées dans votre compte Shell (dans l’application Shell, pas dans l'application Shell Recharge).
50five ?
Pour votre sécurité, cette fonctionnalité est temporairement indisponible. Le démarrage/arrêt à distance est vulnérable à la fraude et peut être utilisé à mauvais escient sans carte bancaire physique. Les données associées à une carte bancaire appartiennent à Shell. Par conséquent, nous ne pouvons pas toujours vérifier avec certitude si une carte bancaire appartient bien à son titulaire. Nous étudions actuellement avec notre partenaire technologique la possibilité de proposer cette fonctionnalité en toute sécurité à l'avenir.
Téléchargez l'application dès maintenant pour Apple (https://apps.apple.com/nl/app/50five/id6443953789) ou Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).
Is the answer to your question not listed here? Contact us .
With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:
- Insight into all your charging sessions;
- Self-management of your charging station, including the ability to reset it in case of a malfunction;
- Automatic reimbursement of your charging costs by your employer.
Is the answer to your question not listed here? Contact us .
Our50five e-mobility application is the starting point for electric vehicle drivers. With the app, you take full control over your charging sessions. Easily discover public charging locations wherever you are and filter by availability, connector type, and charging capacity. Effortlessly find a suitable charging point in our extensive network of over 420,000 charging locations across Europe.
With our 50five e-mobility app, you can:
- Easily find a public charging point wherever you are and view the corresponding charging rate.
- If you have a charging card provided by 50five, view all your charging transactions and associated invoices in one convenient overview.
- Are you a business customer actively participating in our reservation feature? Reserve your charging point.
Curious about the other functionalities of our app? Download it now for Apple (iOS) and Android, and optimize your electric journey today!
Learn more about our 50five e-mobility app
How do I log in?
You log in using the same credentials you use for your online charging management platform (Numobi or 50five by Engie). Having trouble logging in? Follow these steps:
- Try logging in with both your email and username. Business customers may sometimes need to use their username instead of their email address.
- Still having issues? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat step 1.
I forgot my password, what now?
If you have forgotten your password, follow these steps:
- Click on "Forgot password" and select your online charging management platform (Numobi or 50five by Engie). You will be redirected to the website of the chosen platform. Note: the link may not work correctly in your current browser; try using a different one like Google Chrome, Firefox, or Microsoft Edge.
- Click on "Forgot password?" on this website and follow the instructions. Please allow some time to receive the email. If you don't receive it, you may have selected the wrong platform. Double-check which platform you are using and try again.
- Still having trouble? It may be that you do not have the latest version of the 50five e-mobility app. Update the app or delete and reinstall it. Then repeat steps 1 and 2.
Is the answer to your question not listed here? Contact us.
You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh (kilowatt-hours). For example, if the battery has a capacity of 74 kWh and the charging station delivers a power of 7,4 kW, it will take 10 hours (74 / 7,4 = 10) to fully charge a completely empty battery. In the unlikely event that you need to charge on the go, you can often use a fast charger. This allows you to fill a large part of the battery quickly, so you can get back on the road soon.
Is the answer to your question not listed here? Contact us.
The legislation concerning charging stations and electric driving is somewhat lagging in Belgium. Due to it being a very new technology, laws are being crafted while early adopters are already using the technology. When you have a charging station installed at home, it is legally classified as 'in a private sphere'. This means the charging point does not need to be publicly accessible. Practically, this also means that as a user of the charging station, you do not need authentication to use it. However, this situation is slightly different if you do not have your own driveway and park your car in a public space. It is still possible to install a charging station, but the cooperation of the relevant municipality is required. This is referred to as an 'extended private connection'. Charging stations at shopping centers, offices, and businesses are termed 'semi-private', while those along highways and at gas stations are considered 'public'. In public settings, fast charging is typically used. At both semi-private and public charging points, you will need a charging card or another form of subscription for usage.
Is the answer to your question not listed here? Contact us.
Charging station at home
A charging point for electric vehicles does not require periodic maintenance. However, it is possible that something breaks down or there is a software issue. You can easily clean the outside of the charging station yourself with a damp cloth to keep it clean. Ensure that the charging station is not powered on.
Charging station for your business
Especially with intensive business use, maintenance may be necessary. The maintenance subscription offered by 50five primarily covers corrective maintenance.
This means that we will come to resolve any issues at your location within an agreed-upon period (guaranteed). For very intensive use, such as in the transport sector, we also recommend preventive maintenance.
Is the answer to your question not listed here? Contact us.
Lease car? First inquire about the options with your leasing company. When leasing an electric car, the leasing company usually offers the option to 'rent' a charging station from them. The charging station remains their property. You pay contract fees for using the charging station.
Is the answer to your question not listed here? Contact us.
Charging your electric car is typically possible at home, at work, and on the go. Charging at home or at work is convenient because you don't have to wait for your car to charge. Additionally, it is much cheaper than charging at a public charging station. Therefore, it is particularly useful to ensure you have a charging station available at home and at work. If you need to charge at a public charging station, you will need a charging card. Note that not every charging card works with every provider of public charging stations.
Is the answer to your question not listed here? Contact us.
At home
The price per kWh depends on your energy provider and ranges between 15 and 25 cents in Belgium. For example, using an average price of 21 cents per kWh, and taking the same car as in the previous example with a capacity of 40 kWh, it would cost € 8,4 (0,21 x 40 = 8,4) to fully charge a completely empty battery. When charging your electric car at a public charging station using a charging card, providers may add additional fees.
At a public charging station
The price per kWh at public stations ranges between 55 and 65 cents in Belgium. Using the same example as above with an average price of 57 cents per kWh, and the same car with a capacity of 40 kWh, it would cost € 22,8 (0,57 x 40 = 22,8) to fully charge a completely empty battery."
Is the answer to your question not listed here? Contact us.
To charge an electric car, you need the correct type of plug that is compatible with both the car and the charging station. In Europe and the US, a Type 2 plug is universally used for both cars and charging stations, so you can use (almost) all charging stations. Additionally, charging stations can operate on either single-phase or three-phase power, but a single-phase electric car can also charge at a three-phase charging station.
Is the answer to your question not listed here? Contact us.
Bent u al klant bij ons? Dan kunt u Nova eenvoudig bellen via onze 50five e-mobility app (Apple App Store) (Google Play Store). Hierbij is het belangrijk dat u ingelogd bent. In de meeste gevallen kan Nova direct uw vraag oplossen. Mocht dat een keer niet lukken, dan maakt ze automatisch een supportticket voor u aan. Doordat u ingelogd bent op onze app, kan Nova direct al uw juiste gegevens koppelen aan uw ticket. Op die manier beschikken wij meteen over alle benodigde informatie om u sneller en gerichter te helpen.
Bent u nog geen klant bij ons? Bel Nova via +32 3 303 41 00. In de meeste gevallen kan zij uw vraag direct oplossen. Mocht dat een keer niet lukken, dan maakt ze automatisch een ticket voor u aan bij onze collega's.
Contact us.
Wanneer u ons belt, krijgt u onze AI-agent Nova aan de lijn. Zij staat elke werkdag tussen 9:00 en 17:00 voor u klaar en helpt u direct bij uw vragen.
Bent u al klant? Bel dan met Nova via de 50five e-mobility app. Op die manier heeft Nova direct uw gegevens bij de hand en kan zij u zo snel mogelijk verder helpen.
Wilt u meer weten over Nova, waarom wij haar inzetten en hoe zij u kan helpen? Bekijk dan deze pagina voor meer informatie.
U kunt uw vraag ook online aan ons doorgeven via het contactformulier. Zo zorgen wij ervoor dat uw vraag snel bij de juiste persoon terechtkomt. Kies hieronder waar uw vraag over gaat:
