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Vous avez des questions ? Nous sommes là pour vous aider.

Vous n’avez pas encore effectué la migration ou vous avez des questions concernant les cartes de recharge Shell ? Veuillez contacter Shell. Vous avez déjà effectué la migration et reçu un e-mail de confirmation ? 50five se fera un plaisir de vous aider.

> Shell Recharge > 50five

Ask your questions to our A.I. agent.

Have you already downloaded our 50five e-mobility app? Get instant answers to all your questions.

Wat kunt u nog meer? Vind snel en eenvoudig laadlocaties in ons netwerk van meer daan 600.000 punten in Europa. Download de app en optimaliseer uw reis vandaag!

Apple (iOS) Android

Frequently asked questions.

Waarom kan ik geen laadsessie starten of stoppen via de 50five app?

Om uw veiligheid te waarborgen, bieden we deze functie voorlopig niet aan. Start/stop op afstand is fraudegevoelig en kan misbruikt worden zonder fysieke laadpas. De gegevens die bij een laadpas horen, zijn eigendom van Shell. Hierdoor kunnen wij niet altijd met zekerheid vaststellen of een laadpas daadwerkelijk bij de juiste eigenaar hoort. We onderzoeken samen met onze technologiepartner of we deze functie in de toekomst op een veilige manier kunnen aanbieden.

Download de app nu voor Apple (https://apps.apple.com/nl/app/50five/id6443953789) of Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Is the answer to your question not listed here? Contact us .

How does the 50five charging management platform work?

With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:

Insight into all your charging sessions;
Self-management of your charging station, including the ability to reset it in case of a malfunction;
Automatic reimbursement of your charging costs by your employer.

Is the answer to your question not listed here? Contact us .

How long does it take to charge?

You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh. For example, if the battery has a capacity of 74 kWh and the charging station provides a power of 7.4 kW, it will take 10 hours (74 / 7.4 = 10) to fully charge an empty battery. In the unlikely event that you need to charge on the road, you can often use a fast charger. This allows you to quickly charge a significant portion of the battery so you can get back on your way in no time.

Is the answer to your question not listed here? Contact us.

Is your question not listed here?

Contact us.

Repair or fault.

Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Serienummer van uw laadstation *

Verschilt uw woonadres van het adres van uw laadstation? *

Nee

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging card.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Topic of your question *

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Charging card number

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging management or subscription.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Quotation.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Topic of your question *

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Planning.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

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Category *

Waar gaat uw vraag over? *

Wat is uw vraag? *

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Installation.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Topic of your question *

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Maintenance.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Maintenance

Subcategory

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Invoices.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category *

Topic of your question *

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Use of your charging card or charging station.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Topic of your question *

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Other.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Source

Category

Subcategory

Your question *

Describe your question*

Wat voor type klant bent u? *

Zakelijke klant/ bedrijf/ leasemaatschappij

Particulier

First and last name *

Adres *

Email address *

Phone number *

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

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