Your charging management subscription.

Activate, renew, or cancel your subscription.

With this form, you can manage everything related to your charging management subscription for your charging station. This includes activating, renewing, or canceling your subscription.

Our customer service team is available every working day to assist you with any questions, changes, or requests regarding your charging station and related services.

Please fill in the contact form so we can forward your request directly to the appropriate department and assist you as quickly as possible.

Contact form

Please make a choice from the options above.
Your customer ID can be found in the 50five app. Go to “Support” and find the ID under “customer ID”.
The serial number of your charging station can be found in the 50five e-mobility app: 
- Go to “My charging station” 
- Click on “>” next to the correct charging station
- Click on “Settings” 
- Click on “Charging station details” 
- You will find the number under “Serial number” 
​ ​ - Note: not the charging station ID​

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You may optionally add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Yes, I confirm that I live in Belgium or Luxembourg.

Please note: this contact form is intended for customers living in Belgium or Luxembourg. If you live in another country, please use the contact form for your specific location. This helps us to assist you faster and more efficiently.​contactformulier voor uw specifieke locatie.​

Yes, I give permission for the use of my personal data in accordance with the ​50five privacy policy.
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