At 50five, we are fans of electric driving because it offers a greener future for all of us. Additionally, we believe that charging your EV is not just a necessity, but that the charging station is part of a sustainable future. That’s why our mission is to make e-mobility and energy management fully accessible. With our extensive network of charging points across Europe and offices in the Netherlands, Belgium, France, Germany and the United Kingdom, we work every day to achieve this mission. Let's Take Charge of Tomorrow!

Last Mile Solutions (LMS) is the provider of the charge point management platform used by 50five. For financial transactions such as invoices and refunds, 50five uses Threeforce B.V. This is the entity within LMS that is authorized to process payments.

Last Mile Solutions (LMS) is the provider of the charge point management platform used by 50five. Threeforce B.V. is the entity within LMS that is authorized to carry out financial transactions. 50five has been working successfully with Threeforce for many years. It is a trusted partner with several recognized ISO certifications: ISO 27001 (information security), ISO 27701 (privacy protection), and ISO 9001 (quality management).

50five handles billing for, among other things, installations, products, maintenance, repairs, and annual subscriptions. Threeforce B.V. is responsible for billing monthly subscription fees and any settlements. Please refer to the attached PDF documents for further clarification.

• 50five invoice: 
  
• LMS invoice (NL): 
  
• LMS invoice (ENG): 
  

Invoices from Threeforce B.V. (LMS) show transactions that reflect your charging activity during the relevant period. The monthly subscription fees will also be familiar to you. Invoices from 50five usually match the quotation, unless adjustments have been made at your request or due to a specific situation (for example, concerning the customer, driver, or payer). If applicable, 50five invoices are also aligned with your annual subscription. For your information: 50five invoices cover, among other things, installations, products, maintenance, repairs, and annual subscriptions. Threeforce B.V. handles the billing of monthly subscription fees and any settlements. Would you like more insight into your invoices? Feel free to check the frequently asked questions on our website.

You will receive the invoices from 50five via email. The invoices from Threeforce B.V. can be found on our online charging management platform under 'Payments and reimbursements' and soon in our 50five e-mobility app. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/).

If you received an invoice from Threeforce B.V. or 50five that is not meant for you, we kindly ask you to contact us via the 50five e-mobility app. Our smart assistant Nova will be happy to help you. Download the app via https://apps.apple.com/nl/app/50five/id6443953789 (Apple) of https://play.google.com/store/apps/details?id=com.plugz.app50five (Android). Prefer to use the website? Visit our customer service page via https://support.50five.com/.

You will be informed accordingly.

For invoices from 50five, you can choose to pay via the payment link or manually (as indicated on the invoice). For invoices from Threeforce B.V., only direct debit is possible.

You can cancel your subscription via the 50five e-mobility app. Ask Nova, our smart A.I. agent, to help you with this. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/). When making your request, please provide an end date (note: after this date, your charging station will be deactivated, and you will no longer be able to charge using the 50five charge management system). Check in advance if your charging station can be migrated to another provider, as this must be done on your own.

Does the new CPMS support load balancing, and will it continue to work without any changes? Yes, load balancing will continue to function as you are used to. No changes are required.

Yes, through our Operations Performance Portal, we offer 24/7 monitoring and automatic resets in case of faults. This proactive service uses AI and is available as part of our Premium subscription for private customers. Are you a business customer? You can request this service through your 50five account manager.

Please indicate whether you want to take the charging station with you or not. In business situations (such as lease agreements, employer-provided equipment, or fleet managers), specific arrangements may apply—check these first. Are you a private customer and the owner of the charging station? Then contact 50five. You can do this in our 50five e-mobility app by asking your question to our smart A.I. assistant, Nova. She can also create a ticket for our customer service. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five). You can also fill in our contact form on the website (https://support.50five.com/).

Yes, our backend is compatible with multiple charger brands, including Zaptec, EVBox, and Alfen.

Our standard SLAs are as follows: we respond to tickets and emails within two working days, and we aim for a phone pick-up rate of 95%.

The 50five e-mobility app is for electric vehicle drivers who manage one or more 50five charging stations or for customers who have a 50five charge card. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

You can download our 50five e-mobility app for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

With the 50five online charging management platform, you can manage all your charging stations from one online environment. You benefit from several advantages: insight into all your charging sessions, the ability to manage your charging station yourself — including performing a reset in case of a malfunction — and, if applicable, automatically reimbursing your charging costs with your employer.

Yes, your data is well protected. The migration mainly involves data being transferred to our charge point management system, Last Mile Solutions (LMS), which is ISO-certified. In addition, 50five uses encryption to securely process and store your data. Read more in our privacy policy about how we handle your data: https://www.50five.com/en-gb/privacy-policy-and-cookies.

At 50five, we are fans of electric driving because it offers a greener future for all of us. Additionally, we believe that charging your EV is not just a necessity, but that the charging station is part of a sustainable future. That’s why our mission is to make e-mobility and energy management fully accessible. With our extensive network of charging points across Europe and offices in the Netherlands, Belgium, France, Germany and the United Kingdom, we work every day to achieve this mission. Let's Take Charge of Tomorrow!

At 50five, we offer everything you need for seamless electric charging, whether for businesses or private users. Our solutions include AC and DC charging stations, smart cables, and access to an extensive charging network across Europe. We make charging even easier with charging management systems. We go beyond just charging. We give you full control over your charging sessions and proactively resolve issues through our 50five e-mobility app and dedicated portal with integrated AI technology.

We also offer smart energy management systems, and energy storage (battery) solutions for efficient and sustainable energy use. For business partners we offer an integrated partner portal and business hub, to have, at all times a 360 degree overview about installations, tickets and charging sessions. And of course, our expert sales team and customer service are always here to assist you.

Sustainability is a core value at 50five. We recycle outdated chargers for use in our own Charging as a Service network. Our fleet is fully electric, including service vehicles. We also operate paperless and have a sustainable office building.

50five stands for personal connection, openness, and authenticity. We value respect, growth, and teamwork, putting the customer at the center of everything we do. With a culture of innovation and transparency, we empower people to be themselves and grow together.

50five is active in 6 countries: the Netherlands, Belgium, Luxembourg, England, Germany & France.

Check out all our vacancies at https://www.50five.com/en-gb/careers.

At 50five, we believe it’s important to hear your opinion about our service. Your review – whether positive or critical – helps us to continuously improve. We carefully read every review and use your feedback to enhance our services. This way, we ensure that you, as our customer, are increasingly better served.