Last Mile Solutions (LMS) is the provider of the charging management platform used by 50five. For financial transactions, such as invoices and reimbursements, 50five uses Threeforce B.V. This is the entity within LMS authorized to process payments.

50five handles invoicing for, among other things, installations, products, maintenance, repairs, and annual subscriptions. Threeforce B.V. is responsible for invoicing monthly subscription fees and any adjustments. Please refer to the attached PDF documents for further explanation.

• 50five invoice: 
  
• LMS-invoice (NL): 
  
• LMS-invoice (ENG): 
  

On invoices from Threeforce B.V. (LMS), you will see transactions corresponding to your charging behavior during the relevant period. The monthly subscription fees will also be familiar to you. Invoices from 50five usually correspond to the quotation, unless something has been adjusted at your request or due to a specific situation (for example, for the customer, driver, or payer). If applicable, 50five invoices align with your annual subscription. For your information, 50five invoices, among other things, installations, products, maintenance, repairs, and annual subscriptions. Threeforce B.V. handles the invoicing of monthly subscription fees and any adjustments. If you would like more insight into your invoices, please refer to the frequently asked questions on our website.

You will be informed about this.​

For invoices from 50five, you can choose to pay via the payment link or manually (as indicated on the invoice). For invoices from Threeforce B.V., only direct debit is possible.

No. After the migration, 50five will take over the current settings of your charging point. In addition, Shell Recharge Solutions cards and tokens will be accepted as if they were issued by 50five. So nothing will change for you.

Yes, load balancing will continue to work as you are used to. No adjustments are necessary.

Yes, through our Operations Performance Portal we offer 24/7 monitoring and automatic reset in case of malfunctions. This proactive service uses AI and is available as part of our Premium subscription for private customers. Are you a business customer? Please request this service through your account manager at 50five.

Our standard SLAs are as follows: we respond to tickets and emails within two business days, and we aim for a telephone pick-up ratio of 95%.

In addition to the Shell Recharge app, download our 50five e-mobility app for full control over your charging sessions. The Shell Recharge app is intended only for charging with your Shell card. In the 50five e-mobility app, you can easily get answers to your questions about our services thanks to our smart AI agent, Nova. Soon, new features will be available for customers who have migrated from Shell Recharge Solutions. You will then also be able to view your charging sessions and invoices related to your charging station, and perform remote actions such as resetting your charging station or disconnecting the charging cable. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

More information

The 50five e-mobility app is for drivers of electric vehicles who have one or more 50five charging stations, or for customers who have a 50five charging card. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

You can download our 50five e-mobility app for Apple devices. (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

You can install the 50five e-mobility app now. However, please note that you will only be able to use it after your charging point has been migrated. Once the migration is complete, you will receive a confirmation email from us with all the information you need to log in. Download the 50five e-mobility app via https://apps.apple.com/nl/app/50five/id6443953789 (Apple) or https://play.google.com/store/apps/details?id=com.plugz.app50five (Android).

You use two apps: the Shell Recharge app and the 50five e-mobility app. The Shell Recharge app is intended only for charging with your Shell card. In the 50five e-mobility app, you can easily get answers to your questions about our services thanks to our smart AI agent, Nova. Soon, new features will be available for customers who have migrated from Shell Recharge Solutions. You will then also be able to view your charging sessions and invoices related to your charging station, and perform remote actions such as resetting your charging station or disconnecting the charging cable. Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

With 50five's online charging management platform, you can manage all your charging stations from a single online environment. You benefit from several advantages: insight into all your charging sessions at your charging station, the ability to manage your charging station yourself — including performing a reset in case of a malfunction — and, if applicable, automatically settling your charging costs with your employer.

Is mijn persoonlijke data goed beschermd tijdens de migratie? Ja, uw data is goed beschermd. De migratie betreft voornamelijk gegevens die worden overgezet naar ons laadbeheersysteem Last Mile Solutions (LMS), dat ISO-gecertificeerd is. Daarnaast gebruikt 50five versleuteling (data-encryptie) om uw gegevens veilig te verwerken en op te slaan. Lees meer in onze privacyverklaring over hoe wij met uw data omgaan: https://www.50five.com/de-de/datenschutz-und-cookie-erklaerung.

Please note: there is a difference between personal data and historical data. All personal data you have provided to us, or that has been collected by Shell Recharge Solutions and is necessary for providing our services, will be securely transferred to 50five. For more information on how 50five processes personal data, you can refer to our privacy policy via https://www.50five.com/de-de/datenschutz-und-cookie-erklaerung. In addition, Last Mile Solutions, the provider of the charging management platform used by 50five, ensures excellent security for your data. They hold several recognized ISO certifications: ISO 27001 (information security), ISO 27701 (privacy protection), and ISO 9001 (quality management).

At 50five, we are passionate about electric driving because it offers a greener future for all of us. Furthermore, we believe that charging your EV is not just a necessity, but that the charging station is part of a sustainable future. Hence our mission: to make electric mobility and energy management fully accessible. With our extensive network of over 600,000 charging points across Europe and offices in the Netherlands, Belgium, France, Germany, and the United Kingdom, we work every day to fulfill our mission. Take Charge of Tomorrow!

Bij 50five bieden wij alles wat nodig is voor zorgeloos elektrisch laden, zowel voor bedrijven als particulieren. Onze laadoplossingen omvatten AC- en DC-laadstations, slimme laadkabels en toegang tot een uitgebreid laadnetwerk met meer dan 600.000 locaties in Europa. Met laadbeheerabonnementen en laadpassen maken wij het laden nóg eenvoudiger. Wij gaan verder dan alleen laden. Wij geven u volledige controle over uw laadsessies en lossen wij storingen proactief op dankzij onze 50five e-mobility app en eigen portal met geïntegreerde AI-technologie.

Wij bieden ook slimme energiebeheersystemen en batterijoplossingen voor efficiënt en duurzaam energiegebruik. Voor partners bieden wij een geintegreerd partner portaal en slimme business hub, om te allen tijden een 360 graden overzicht te hebben van installaties, tickets of laadsessies. En natuurlijk staan onze deskundige sales experts en klantenservice altijd voor u klaar.

50five is active in 10 countries: the Netherlands, Belgium, Luxembourg, England, Germany, France, Austria, Switzerland, Italy, and Spain.