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UK customer service.

Are you a customer of 50five?

Call Nova, our smart AI agent, in the 50five e-mobility app.

Nova guides you step by step with questions about our e-mobility services. You can easily reach Nova via Support in the 50five e-mobility app. If you are unable to resolve the issue together, Nova ensures that your request reaches us with the right information, so we can assist you as quickly as possible.

With the 50five e-mobility app, we ensure a smooth and convenient charging experience. Set charging schedules, start and stop charging sessions, and add your own charging cards (for supported cards). Adjust your reimbursement rate yourself and easily view your charging transactions. In addition, the app allows you to easily find charging locations within our network of more than 800,000 charging points across Europe and manage your charging point remotely.

Apple (iOS) Android

Are you a customer of Shell Recharge Solutions and do you have questions?

If you have not yet migrated or have questions about Shell charge cards, please contact Shell. If you have already switched and received a confirmation email, 50five will be happy to assist you further.

Contact with Shell Recharge Experience the possibilities with Nova

Frequently asked questions.

Do you have a Shell charging card linked to your 50five account and are you unable to charge?

Please check whether your card is active and if your payment details are correctly configured in your Shell account (in the Shell app, not the Shell Recharge app).

Why can't I start or stop a charging session via the 50five app?

To ensure your safety, we do not currently offer this feature. Remote start/stop is vulnerable to fraud and can be misused without physically having the charging card. The data linked to a charging card is owned by Shell, which means we cannot always confirm with certainty whether a card belongs to the correct owner. We are working with our technology partner to explore ways to offer this feature securely in the future.

Download the app now for Apple (https://apps.apple.com/nl/app/50five/id6443953789) or Android (https://play.google.com/store/apps/details?id=com.plugz.app50five).

Is the answer to your question not listed here? Contact us .

How does the 50five charging management platform work?

With the 50five charging management platform, you manage all your charging stations from one online environment. You benefit from several advantages:

Insight into all your charging sessions;
Self-management of your charging station, including the ability to reset it in case of a malfunction;
Automatic reimbursement of your charging costs by your employer.

Is the answer to your question not listed here? Contact us .

How long does it take to charge?

You can easily calculate how much time you need to charge your electric car. The battery of an electric car always has a certain capacity, expressed in kWh. For example, if the battery has a capacity of 74 kWh and the charging station provides a power of 7.4 kW, it will take 10 hours (74 / 7.4 = 10) to fully charge an empty battery. In the unlikely event that you need to charge on the road, you can often use a fast charger. This allows you to quickly charge a significant portion of the battery so you can get back on your way in no time.

Is the answer to your question not listed here? Contact us.

Where can I charge, and what are the costs?

Would you like to hit the road every day with a full battery? Check out our charging locations and prices.

Discover our charging locations

Is the answer to your question not listed here? Contact us .

Is your question not listed here?

Contact our customer support in the United Kingdom.

Repair or fault.

Our customer service team is available every working day to assist you with any questions, comments, complaints, or requests regarding the installation of a charging station or the e-mobility services we offer.

We use a contact form so that we can quickly direct your question to the right person.

Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.

Contact form

Category

Onderwerp *

Topic of your question

Communication/ network

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Yes, I confirm I live in the United Kingdom.

Please note: This contact form is intended for customers residing in the United Kingdom. If you live in a different country, kindly use the contact form for your specific location. This will help us assist you more quickly and efficiently.

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging card.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category

Onderwerp *

Topic of your question *

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Charging card number

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Charging management or subscription.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category

Onderwerp *

Topic of your question

Stop/ Vervang contract

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Quotation.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category

Onderwerp *

Topic of your question *

Offer

Other

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Planning.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category *

Onderwerp *

Topic of your question *

Installatie

Interventie

Keuring

Audit/Schouwing

Videocall

Installatieafspraak wijzigen

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Installation.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category

Onderwerp *

Topic of your question

Niet afgeronde installatie

Schade door installatie

Vraag installatie

Afgekeurde installatie

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Maintenance.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category

Onderwerp *

Topic of your question *

Hardware

Vermogen

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Invoices.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category *

Onderwerp *

Topic of your question *

Installatie

Interventie

Abonnement

Correctie installatiefactuur

Transacties

Correctie transacties

Aanmaning

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Use of your charging card or charging station.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category

Onderwerp *

Topic of your question *

Laadstation

Laadpas

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Other.

We use a contact form so that we can quickly direct your question to the right person.

Contact form

Category

Onderwerp *

Topic of your question *

Overig

Your question *

First and last name *

Place of residence *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".

Attachment(s)

You may also add one or more images for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

UK resident *

Data processing *

Yes, I consent to the use of my personal data in accordance with the 50five privacy policy.

Send

Would you prefer to contact us by phone?

Call us during office hours:

United Kingdom

Tel: +441223081759

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