Change your kWh rate here.
- Changes within 5 business days - We will implement the change within 5 business days, so please also provide the correct amount no later than 5 business days before your kWh rate changes to allow for the change to be processed.
- Only on working days - Changes will only be implemented on working days.
- Not retroactive - The new rate will take effect immediately with the next charging session after the rate change. Please note that charging sessions cannot be retroactively offset against the new rate.
- Off-peak rate - If you have a variable energy rate, discuss the correct kWh rate with your employer first. We recommend using the average rate.
- Change once per month - The kWh rate can be adjusted by us a maximum of 1 time per month.
- Rounding rates - A maximum of two decimal places is allowed. We recommend rounding down because the tax authorities don't allow you to make a profit. You are, of course, free to round up. We cannot verify this.
- Also report a reduction - The rate should be reduced when your energy costs decrease.
Form