Repair or fault.

In case something does not go quite right.

Our AI agent Nova is always available to assist you! She guides you with clear, step-by-step instructions to answer all your questions. Contact her by phone or chat with her through our 50five e-mobility app!

Our customer service is available every business day to assist you with questions, comments, complaints, or requests regarding the installation of a charging station or the services we offer related to e-mobility.

We use a contact form to ensure your question is quickly directed to the right person. Please fill out the form below to get in touch with us.

Contact form

Your customer ID can be found in the app. Go to "Support" and find the ID under "Customer ID".
Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.
Yes, I give consent for the use of my personal data in accordance with the 50five privacy policy.
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