Repair or fault.

In case something does not go quite right.

Our customer service is available every business day to assist you with questions, comments, complaints, or requests regarding the installation of a charging station or the services we offer related to e-mobility.

We use a contact form to ensure your question is quickly directed to the right person. Please fill out the form below to get in touch with us.

Contact form

Category

What is your question? *

Describe your question *

First and last name *

Where is your charging station located? *

Company location

Home location

Please make a choice from the options above.

City *

Email address *

Phone number *

Customer ID *

Your customer ID can be found in the 50five app. Go to “Support” and find the ID under “customer ID ”.

The serial number of your charging station *

The serial number of your charging station can be found in the 50five e-mobility app:
- Go to “My charging station”
- Click on “>” next to the correct charging station
- Click on “Settings”
- Click on “Charging station details”
- You will find the number under “Serial number”
 - Note: not the charging station ID

Residing in Belgium or Luxembourg *

Yes, I confirm that I live in Belgium or Luxembourg.

Please note: this contact form is intended for customers living in Belgium or Luxembourg. If you live in another country, please use the contact form for your specific location. This helps us to assist you faster and more efficiently.

Attachment(s)

You may optionally add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.

Data processing *

Yes, I give permission for the use of my personal data in accordance with the 50five privacy policy.

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> The frequently asked questions

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