Use of your charging card or charging station.

Ask us your question concerning the use of your charging card or station.

Our AI agent Nova is available for you at any time! She guides you with clear, step-by-step instructions to answer all your questions. Please contact Nova by phone via our 50five e-mobility app!

Our customer service is available every business day to assist you with questions, comments, complaints, or requests regarding the installation of a charging station or the services we offer related to e-mobility.

We use a contact form to ensure your question is quickly directed to the right person. Please fill out the form below to get in touch with us.

Contact form

Your customer ID can be found in the 50five app. Go to "Support" and find the ID under "Customer ID".
Optionally, add one or more photos for clarification. Supported file types: .jpg, .jpeg, .png, .gif, .doc, .docx, .xls, .xlsx, .pdf.
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